HyperTrack Status

All Systems Operational

Cloud service Operational

Orders Operational

Nearby Operational

Geofences Operational

Geotags Operational

Dashboard Operational

Ops Dashboard Operational

Order tracking views Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 16, 2024

No incidents reported today.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

Orders API Incident – Small Segment of Customers Impacted

Resolved - We identified a bug in the Orders API implementation that caused an issue with workers' devices switching logic. As a result, a segment of customers using Orders API is affected. Starting at Sep 10, 2024, 6:16:22 AM UTC, The bug impacted certain tracked orders where device tracking was inadvertently stopped before order was completed.

The issue has been resolved at Sep 10, 2024, 4:38:07 PM UTC, and our team is closely monitoring to ensure full system stability.
Sep 10, 06:30 UTC

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.