HyperTrack systems are stable while the AWS issue remains formally open. We are resolving this incident and continue to monitor for the latest developments from AWS.
Posted Oct 30, 2026 - 00:26 UTC
Update
Our API error rates and SDK traffic have returned to normal. We’re monitoring for continued stability while AWS’s regional incident remains open.
Posted Oct 29, 2026 - 23:29 UTC
Monitoring
Update from AWS:
[3:30 PM PDT] Our efforts to mitigate the increased invoke error rates and latencies are still underway. Our continued advice is to retry any failed requests with exponential backoff. While we don't have an estimate for how long our efforts will take we will keep you informed of our progress by providing you with another update by 4:30 PM PDT or sooner as new information becomes available.
Posted Oct 29, 2026 - 22:34 UTC
Identified
An AWS issue identified as the root cause of performance degradation.
Posted Oct 29, 2026 - 22:22 UTC
Investigating
Currently AWS is experiencing issues with AWS Gateway functionality that directly affects HyperTrack platform components. We are experiencing elevated API errors and timeouts affecting API/ connectivity and dashboard access. Data processing is delayed but continues. We’ll provide updates as we learn more.
Posted Oct 29, 2026 - 22:21 UTC
This incident affected: Cloud service, Orders, Nearby, Geofences, Geotags, Dashboard, Ops Dashboard, Order tracking views, and Webhooks.